A Scot has told of his “maddening” pursuit of a whopping £5,000 in overpayments from energy company SSE.
Blair Stewart was overcharged on his direct debits for 12 years until he installed a smart meter - and realised he was thousands of pounds in credit.
But it took five months and countless hours on the phone where he was repeatedly fobbed off before the so-called “user error” was rectified.
