Optus resellers make few or no announcements of compensation after nationwide network outage

While Optus has made a number of ‘goodwill gestures’ to customers and indicated it may compensate some small businesses, resellers of its services have offered less or made no announcements. Photograph: Dave Hunt/AAP

While Optus has moved to placate its own customers left disconnected for nearly a whole day during the national outage last week, companies that resell mobile services on the Optus network have offered substantially less or made no announcements about compensation in the past week.

Since the 14-hour outage – caused by a routine software upgrade gone wrong on the company’s network last Wednesday morning – Optus has made a number of “goodwill gestures” to customers, including 200GB of free data for mobile customers and small business customers and faster speeds for December for NBN and home broadband users.