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The Guardian - AU
The Guardian - AU
Business
Josh Taylor

Optus fined $12m after thousands could not call triple zero during 2023 outage

Optus ACMA Nerida OLoughlin Australia
A sign apologising to customers in the front of the Optus flagship store in Sydney in November 2023
A routine software upgrade to the Optus mobile network brought down the service for 14 hours across Australia a year ago today. Photograph: Dean Lewins/AAP

Optus has paid a $12m fine over its mobile network outage last year that resulted in more than 2,000 people being unable to make triple zero calls.

One year ago on Friday, a routine software upgrade to Optus’s mobile network brought down the service for 14 hours across the country for the company’s 10 million customers.

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