British Gas customers are being asked to take urgent action after 'many' reports of issues with the devices.
Smart meter users are reportedly unable to check their energy usage on the provider's app, website, and in-house display. According to Martin Lewis' website MoneySavingExpert, some customers have been experiencing these faults for a year.
As they cannot check usage digitally, the MSE experts are now urging customers to take meter readings manually to ensure that they aren't overspending, reports the Chronicle.
The MoneySavingExpert consumer aces warned: "MoneySavingExpert.com (MSE) has spotted ongoing complaints across social media, the MSE Forum and in our reader inbox from British Gas customers who say they have been struggling, some for over a year, to track their energy usage on the firm's app, website and in-home displays.
"Earlier this year, British Gas admitted to MSE that a technical glitch had left some smart meter users unable to see their usage but it denied this was related to a similar error MSE reported on in April last year."
While it is unclear how many customers are affected by this issue, many are taking to social media to ask the energy provider when issues will be amended.
One person asked the provider on Twitter: "When are you going to fix your app so that it shows gas usage? It's been months now and no end in sight!
"I'd like to know what I'm supposed to be using per day but you keep saying 'you're working on it!'"
Posting a screenshot of an error page, another customer complained: "My IHD is highly inaccurate and have never been able to access usage in your app. Please tell me what the point of a smart meter is?"
Someone else tweeted: "British Gas, it's been over five months now since I reported my smart meter issue and still you haven't managed to get it sorted."
Replying to one person who complained that their smart meter wasn't working on April 4, British Gas tweeted: "Our Smart Tech Team are aware of the fault and working hard to put a fix place by the end of June. I'm sorry for any inconvenience this may cause."
In the meantime Martin Lewis' MSE experts advise taking regular manual reading to stay on top of your energy consumption.
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