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The Guardian - AU
The Guardian - AU
National
Catie McLeod Consumer affairs reporter

‘Ghost stores’: the online retailers promoting closing-down sales for physical shops that don’t exist

Image of ‘Molly and Peter Smith’
An image of ‘Molly and Peter Smith’ outside a closing down sale, which appears on the Molly-Smith online store. The website says the company has a store in Sydney but no such store exists Photograph: Molly-Smith

“With tears in our eyes, we must share the news with you,” the ads, which have been sponsored to appear on people’s social media feeds, begin. “After so many years of love and dedication to our Maison Canberra boutique, the time has come to say goodbye.”

The world is changing, and the “boutique” can no longer keep up, the ad says. Its owners have become grandmothers, and want to spend more time with their families. To “close this chapter” they are holding a “big sale”.

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