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The Latest Breaking News from Thames Water

Water companies to pay millions to customers: check if you're eligible and how to claim

Under fire companies set to be paying out

Evening Standard · Nov 14, 2023

Thames Water told to give back £74million to customers after poor performance

The amount watchdog Ofwat has told the water company to return is the highest in the UK

Evening Standard · Nov 14, 2023

Campaigners warn against Thames Water’s £250m effluent ‘recycling’ scheme

Scheme would involve abstracting water from the River Thames at Teddington and replacing it with treated sewage

The Guardian - UK · Nov 13, 2023

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'Environmental crimes': Thames Water pumps 72bn litres of sewage into Thames since 2020

The Government is accused of 'standing idly by' while rivers are 'poisoned'

Evening Standard · Nov 10, 2023

Thames Water pumped at least 72bn litres of sewage into Thames since 2020

Exclusive: Lib Dems call for water companies to be more transparent with their data on sewage spills

The Guardian - UK · Nov 10, 2023

'Thousands' still without water in Surrey amid Thames Water supply issues

Storm Ciaran disrupted the water supply to as many as 12,000 people

Evening Standard · Nov 7, 2023

Cancer survivor with ileostomy bag left without running water in Surrey

Residents reported brown water which Thames Water insisted was safe to drink after fixing the problem

The Independent UK · Nov 6, 2023

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Surrey residents ‘unable to bathe or flush toilets for days’ amid water issues

Thames Water has apologised for the problems in areas including Guildford and Godalming.

The Independent UK · Nov 6, 2023

Schools closed as water outage continues to cause disruption

Thames Water said it hoped to resolve the issue soon, with as many as 12,000 people remaining without water.

The Independent UK · Nov 6, 2023

As many as 12,000 still without water after major incident declared in Surrey

Bottled water stations are set up across the affected regions.

The Independent UK · Nov 6, 2023

Thousands without water after Storm Ciarán disrupts Surrey treatment works

Thames Water has been providing bottled water to people in Guildford, Godalming and surrounding areas

The Guardian - UK · Nov 5, 2023

Surrey: 12,000 facing water shortages as Thames Water struggle to fix supplies after Storm Ciaran

Thames Water said water will 'gradually' return on Monday as underground reservoirs are refilled

Evening Standard · Nov 5, 2023

‘Major incident’ declared in Surrey as thousands lose water supply and supermarkets sell out

Thames Water has apologised to customers who lost their water supply on Saturday afternoon

The Independent UK · Nov 5, 2023

Thousands left without water after Storm Ciaran causes issues at treatment works

Thames Water said the supply problems followed ‘issues caused by Storm Ciaran at Shalford water treatment works’ in Surrey.

The Independent UK · Nov 5, 2023

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The Independent UK · Nov 2, 2023

Water company has announced plans to axe up to 140 jobs, says union

The GMB said Thames Water told the union at a meeting on Thursday that it is to start consulting on up to 140 redundancies.

The Guardian - UK · Oct 26, 2023

Ofwat warns over financial health of four water suppliers in England

Thames Water and Southern Water among firms urged to take action to secure long-term finances

Evening Standard · Oct 19, 2023

Who owns Welsh Water, amid investigation into sewage treatment?

Around 45 treatment plants are breaching permits

Evening Standard · Oct 12, 2023

Richmond Council calls for Government to step in over plan to pour treated waste water into Thames

Thames Water says plan is needed to combat droughts for London but Richmond Council has raised environmental concerns

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The Guardian - UK · Oct 5, 2023

Watchdog berates Thames Water and Southern Water over level of complaints

Two utilities deemed ‘standout poor performers’ with so many complaints it skews industry’s overall performance

The Independent UK · Oct 4, 2023

Southern Water and Thames Water ‘standout poor performers’ driving complaints

The Consumer Council for Water said the more than 20 million people served by the two firms were being ‘let down’.

Evening Standard · Oct 3, 2023

Why are water bills potentially going up across the country?

Water bills are expected to rise in the coming months

Evening Standard · Oct 2, 2023

Thames Water to hike Londoners’ bills by £14.55 a month to fix leaks and cut sewage discharges

Spending plans of almost £19 billion between 2025 and 2035 lodged with regulators

Evening Standard · Sep 26, 2023

London water bills to be slashed by £100 million as regulators hit out at Thames Water leaks and spills

Londoners will be paying over £100 million less to Thames Water next year as the company was hit the hardest by a crackdown from regulators.

The Guardian - UK · Sep 26, 2023

Water firms in England and Wales ordered to cut £114m from bills

Fewer than half of companies meeting their targets on leaks, says the regulator, Ofwat

Evening Standard · Sep 19, 2023

Brixton Hill unlikely to fully reopen to traffic for two weeks after water main burst

TfL said it is working to open one or two lanes of traffic as soon as possible

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