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The Latest Breaking News from Ofcom

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

In Trumpland, ‘defending free speech’ means one thing: submission to the president

By claiming that any regulation is censorship, the White House is bullying Britain to abandon online safety laws and digital taxes, says Guardian columnist Rafael Behr

The Guardian - UK

Katherine Ryan admits major regret after falling foul of Ofcom investigation

Ofcom stepped in after Ryan promoted the meal kit on the Channel 4 show

The Independent UK

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Katherine Ryan's 'remorse' over promoting recipe boxes on Sunday Brunch

Sunday Brunch staff were given ‘further training’, after Ryan promoted the meal kit company on the Channel 4 cooking chat show

Evening Standard

France to introduce strict age verification on porn sites

The Independent UK

ITV News star Rageh Omaar returns to screens after live health scare

The concerning broadcast led to Ofcom complaints from worried viewers

The Independent UK

Royal Mail asks Ofcom to let it offer tracking for every parcel sent in UK

Company wants regulator to remove rule preventing it from offering tracking on standard services

The Guardian - UK

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Online suicide forum investigated under new UK digital safety laws

Ofcom’s first investigation to look into whether site took adequate measures to shield users from illegal content

The Guardian - UK

First of its kind investigation into suicide forum linked to at least 50 deaths in the UK

Ofcom can impose fines of up to £18 million

The Independent UK

Suicide forum investigated under new online safety laws

The service provider for the site has become the first to be investigated under the Online Safety Act.

Evening Standard

Royal Mail 2025 prices: how much more you'll have to pay as price on all stamps increased

Royal Mail stamps are included in the large number of price hikes this month

Evening Standard

More than two-thirds think rises in first-class stamp price are unfair – poll

A first-class stamp will cost consumers £1.70 – more than double the amount it did in 2020.

The Independent UK

US officials challenge Ofcom over online safety laws’ impact on free speech

Exclusive: State department said to have raised concerns over whether new act diminishes freedom of expression

The Guardian - UK

Failure to investigate Brand complaint was ‘horrendous’ – Channel 4 boss

Alex Mahon apologised last year to a former staff member for not investigating a ‘serious’ allegation made against Russell Brand in 2009.

Evening Standard

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Evening Standard

Regulation and technology can help combat spread of online misogyny, expert says

Online safety expert Lina Ghazal said shows like Adolescence ‘shine a light on the devastating impact’ the spread of online hate can have on children.

The Guardian - UK

OnlyFans fined £1m over inaccurate information on age checks

Ofcom acts after finding flaws in how subscription platform responded to request for details of ‘challenge age’ process

The Independent UK

OnlyFans fined £1m over inaccurate responses to information requests

The regulator said it had issued a fine of £1.05 million to the provider of the site, Fenix International.

The Guardian - UK

Banning us from social media is ‘neither practical nor effective’, UK teenagers say

UK youth parliament concludes tech firms should do more to protect users from violent and inappropriate content

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The Independent UK

TikTok to be focus of inquest into death of teenager after family sue platform

Maia Walsh, 13, was found dead at her home in Hertford on October 6 2022.

Evening Standard

Teenage boys are targeting girls online for sexual abuse and violence, warns National Crime Agency

Reports have surged in the last three years of gangs of boys sharing extreme violence pictures and misogynistic online

The Independent UK

‘Sadistic gangs of boys share extreme material online that normalises violence’

The loosely connected ‘com networks’ are also involved in crimes as wide-ranging as child abuse and fraud.

Evening Standard

Smartphones to receive phone signals from space under Ofcom proposals

The regulator is proposing allowing opening up the mobile spectrum for phone signals via satellites.

The Guardian - UK

Adolescence writer Jack Thorne backs Smartphone Free Childhood group

Writer joins more than 100,000 parents who pledge to withhold smartphones until children are at least 14

Evening Standard

Major broadband providers outperformed by smaller rivals in annual survey

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

TechRadar

Ofcom cracks down on UK tech firms, will issue sanctions for illegal content

An upgraded code of practice is coming for UK tech sites.

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