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The Latest Breaking News from NHSBSA

NHS pension system declared a retired worker dead and stopped paying her; she borrowed money to fly to Britain to prove she was alive

A retired NHS worker living in Cape Town found herself in an extraordinary financial crisis after the organisation responsible for her pension payments mistakenly recorded her as dead. Her pension stopped arriving in May 2026, leaving her struggling to pay everyday bills and forcing her to borrow money simply to…

The Times of India · Aug 30

Trapped in a Pill Culture: Nearly 9.1 Million in England Rely on Antidepressants as Prescriptions Hit Record High

NHS figures show a record 9.1 million people in England were prescribed antidepressants last year, raising concerns about medication reliance and mental health care effectiveness.

International Business Times UK · Aug 25

How can I convince NHS pensions that I am not dead?

It has not paid me for months and I am in severe financial distress, and apart from my husband while I try to sort it out

The Guardian - UK · Aug 24

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My mother has been overpaid her civil service pension and ordered to repay it

Through no fault of their own, she faces repaying £100 a month until she is 93 or face legal action

The Guardian - UK · Apr 7

Infosys Wins $1.6 Billion UK Healthcare Deal To Modernize Workforce Platform

Infosys Limited (NYSE:INFY) on Tuesday announced that it has been awarded a £1.2 billion ($1.59 billion), 15-year contract by the NHS Business Services Authority (NHSBSA) to deliver the Future NHS Workforce Solution.

Benzinga · Oct 14, 2025

I was fined despite paying for an NHS prescription

The NHS Business Services Authority contacted me even though I had paid the fee that was due

The Guardian - UK · Jun 16, 2025

Thousands of children in England facing ‘heartbreaking’ waits for NHS dental care

Exclusive: health leaders and MPs warn of ‘perfect storm’ in which children wait ‘in agony’ for treatment

The Guardian - UK · Jul 19, 2023

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Woman who miscarried fined by NHS for claiming free prescription

Pregnant people are entitled to free prescriptions if they have a valid maternity exemption certificate

Liverpool Echo · May 2, 2023

Woman who miscarried fined by NHS for claiming free prescription while pregnant

The 33-year-old is now leading a petition to change pregnancy exemption certificates

The Independent UK · May 2, 2023

NHS fines woman who miscarried for claiming free prescription for allergy pills

Sadie Hawkes, 33, from Leeds, miscarried before she'd received her maternity exemption certificate, entitling her to free prescriptions, and was slapped with a fine by the NHS

Daily Mirror · May 2, 2023

Pregnant Leeds woman fined by NHS after miscarriage

She lost the baby and was then fined by the NHS

Leeds Live · May 1, 2023

Woman who miscarried was fined by NHS for claiming free prescription

'I had to prove I was pregnant in the first place. It was horrible'

Wales Online · May 1, 2023

Woman who miscarried fined by NHS for claiming free prescription while pregnant

Plight of expectant mum who miscarried is latest case exposing errors in issuing charge exemption certificates

The Guardian - UK · Apr 22, 2023

NHS website crash stops women getting cheaper HRT after price cut

A prescription prepayment certificate (PPC) for HRT will last for 12 months and cost £19.30 for the year

The Independent UK · Apr 1, 2023

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The Independent UK · Apr 1, 2023

Apology as women unable to access website as cheaper HRT prescriptions launched

The NHS Business Services Authority website was up and running on Saturday afternoon.

The Guardian - UK · Mar 16, 2023

Cancer could kill me, but I face an NHS fine over prescriptions

I haven’t paid since I was diagnosed in 2020 but now realise I needed an exemption certificate

The Guardian - UK · Jan 25, 2023

Parents still waiting for food vouchers after NHS scheme beset by IT problems

Exclusive: Healthy Start scheme began switch away from paper coupons to digital system in 2021

The Guardian - UK · Nov 9, 2022

I prepay my prescriptions but now face a £150 fine for ‘fraud’

The NHS Business Services Authority suspects me of wrongly ticking the prepayment certificate box

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Daily Mirror · Jun 24, 2022

Dad 'paralysed' after rare Covid jab reaction wins £120,000 payout in 'horrendous' process

Anthony Shingler, 58, was handed the £120,000 tax-free payout on Tuesday after his wife, Nicola, applied for the Vaccine Damage Payment Scheme more than a year ago

The Guardian - UK · Jun 23, 2022

NHS sent my wife a penalty notice for getting a prescription

Unknown to her, her prepay certificate had been returned as ‘incorrect address’ and been cancelled

Manchester Evening News · Jun 22, 2022

Woman gets £120,000 NHS payout after singer fiancé died following Covid jab

Vikki Split is believed to be the first Brit to receive vaccine damage payment compensation

The Guardian - UK · Jun 12, 2022

Thousands of families miss out on healthy food benefit due to IT failures

NHS Healthy Start’s Facebook page flooded with complaints after about 52,000 families were unable to sign up

The Guardian - UK · May 18, 2022

NHS wants to take back my grant for paramedic training

I’ve been paid £1,300, but now I’ve been told I don’t qualify for the money and must return it

The Independent UK · Apr 30, 2022

Families of people who died after taking Covid vaccine ‘ignored’ as zero compensation payouts made

More than 1,200 claims have been made to the government’s Vaccines Damages Payment Scheme, but no compensation has yet to be paid out

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