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The Latest Breaking News from Gartner

Customer Service Overhaul: Third-Party Tools To Fix 40% Of Issues By 2027

As more consumers turn to GenAI tools like ChatGPT, Google AI, and Apple Intelligence for quick and convenient solutions, customer service teams may face a decline in traditional service requests. These AI-driven platforms, integrated into the apps and devices people use daily, are reshaping how customers solve problems.

International Business Times

HR leaders are burned out and eyeing the exit after years of nonstop work

CHROs have taken on more responsibilities but resources haven’t kept up.

Fortune

HR leaders are being forced to ‘do more with less’ and it’s leading to widespread burnout

The pandemic changed the role of HR departments everywhere but funding hasn’t kept pace.

Fortune

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Smarter Systems, Faster Outcomes: Inside the Agentic AI Model

Agentic AI isn’t just a new tool. It’s a quiet shift in how work gets done. In this article, Shyam Ravindranathan draws from firsthand experience building and deploying these systems to explain what agentic AI really is, how it differs from traditional automation, and where it’s already delivering results across…

inkl

What Are Wall Street Analysts' Target Price for Gartner Stock?

Despite Gartner’s underperformance relative to the broader market over the past year, Wall Street analysts remain moderately optimistic about the stock’s prospects.

Barchart

AT&T's CEO says AI may cause power shortages and it could be ‘the next big social issue in the United States’

Gartner has echoed that by 2027, AI demand will exceed power utilities’ capacity

Fortune

How business leaders can deliver impactful change with AI

Many business leaders are feeling the pressure to rapidly implement GenAI solutions, however, despite GenAI’s popularity, it’s proven to deliver low returns for most organizations.

TechRadar

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Traditional leadership development tactics aren't working for managers—Here's what HR leaders should do instead

It’s time to ditch the lectures and seminars.

Fortune

Salesforce’s Marc Benioff says Microsoft’s AI Copilot won’t stick around

Benioff has attacked Copilot for months as he promotes Salesforce’s own AI product.

Fortune

Gartner's Q3 2024 Earnings: What to Expect

Gartner is expected to release its fiscal third-quarter earnings next month, and analysts project a single-digit profit decline.

Barchart

Generative AI won't render coding dead in the water, but 80% of software engineers must upskill by 2027 to keep up with the revolution: "Building AI-empowered software will demand a new breed of a software professional, the AI engineer"

A new study by Gartner indicates that 80% of software engineers will reportedly need to upskill by 2027 as a blatant attempt to keep up with the rapid advances in the AI landscape.

Windows Central

How Is Gartner's Stock Performance Compared to Other Information Technology Services Stocks?

Gartner recently outperformed the information technology services sector, and Wall Street analysts are moderately bullish about the stock’s prospects.

Barchart

AI hype is real in manufacturing – successful adoption journeys are scarce

How can manufacturers ensure a smooth AI integration and long lasting success?

TechRadar

Gartner Stock: Is Wall Street Bullish or Bearish?

Gartner has outperformed the broader market over the past year, and analysts remain moderately bullish on the stock’s prospects.

Barchart

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The Conversation

Generative AI hype is ending – and now the technology might actually become useful

Less than two years ago, the launch of ChatGPT started a generative AI frenzy. Some said the technology would trigger a fourth industrial revolution, completely reshaping the world as we know it.

TechRadar

Businesses won't get to see big returns on AI for at least a few more years — but many projects will just be abandoned

Challenges like poor data quality and costs, together with slow ROI, is leading many businesses to ditch AI projects.

Fortune

Generative AI is getting kicked off its pedestal. It’s about time

Generative AI is getting a much-needed reality check. Now the real work can begin.

TechRadar

Gartner: The LLM price war in China will accelerate the AI gravity to cloud

Price drops in Chinese LLM APIs are driving a shift of enterprise AI workloads to the cloud.

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Windows Central

Is GenAI a dying fad? A new study predicts 30% of investors will jump ship by 2025 after proof of concept

A new Gartner report suggests that "at least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025."

Barchart

Gartner Earnings Preview: What to Expect

Gartner is poised to release its second-quarter results this month, and analysts are projecting a single-digit earnings growth.

The Independent UK

Don’t let your EVP fall flat: Key strategies to help middle managers make it thrive

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS

TechRadar

Gartner warns IT spending growth may not be as strong as expected — and AI is to blame

Spending will still rise, but Gen AI "tax" and "change fatigue" hits some areas, Gartner says.

TechRadar

Time for reality check on AI in software testing

AI is changing software testing - organizations and testers need to get prepared.

TechRadar

Survey finds most people would rather switch companies than deal with AI customer service

Gartner survey shows major reluctance about customer service AI.

The Independent UK

Samsung brings tech’s latest fashion to wearable technology with AI twists in new watch and ring

Samsung is dressing up its wearable devices in technology’s latest fashion — artificial intelligence

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