Have you recently experienced a customer service agent say, “Sorry, my computer is slow”? Have you been frustrated by a site that is not loading quickly? Have you had poor connectivity right when you need to have an important call? Well, you are not alone.
Why is it that customers and corporate users experience so much frustration? According to Gartner Research, 47% of technology users experience high “digital friction” on a daily basis. It is true that most human activity today is either digital or supported by digital processes. We depend on technology for our daily life.
