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Fortune
Fortune
Brian Eason

Your best employees may be hiding your worst problems

be (Credit: courtesy of Brian Eason)

One of the best employees I ever worked with helped hide one of the biggest problems in the branch.

When I took over my first branch, I inherited a counter supervisor our customers absolutely loved. If something went wrong, he found a way to make it right. If a customer needed material, he found a way to get it. If an order became complicated, he stayed with it until it was resolved.

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