Thousands of Xfinity customers across the San Francisco Bay Area experienced widespread internet disruptions Monday morning, as reports of outages surged shortly after 9 a.m. local time. The incident, which peaked with more than 7,000 user complaints on outage tracking sites, affected residential and business users in San Francisco, Oakland, the South Bay, Marin County, Napa and other regions, highlighting recurring connectivity challenges in one of the nation's most tech-reliant areas.
Downdetector, a real-time outage monitoring platform, recorded a sharp spike in reports beginning around 9 a.m. PDT, with the peak hitting at 9:14 a.m. The heat map concentrated heavily in the Bay Area, showing clusters in Oakland, San Jose, Napa, Marin and the Peninsula. Users primarily reported issues with internet access, though some mentioned problems with TV services, voice lines and the Xfinity app itself becoming inaccessible during the height of the disruption.
