
- Workbooks adds AI features like transcription, sales coaching, and automated data hygiene to its CRM
- Only 16% of UK firms use AI in CRM, giving early adopters a strong competitive edge
- AI adoption is expected to surge in 2026, with 59% of leaders planning major investment
Top CRM platform Workbooks just added Artificial Intelligence (AI) to its CRM tool, promising the automation of repetitive sales tasks, improvement in data accuracy, and more power to sales teams.