Volkswagen has been forced to pay customers £21.5m in compensation on top of a fine of £5.4m for failing to treat struggling customers fairly, including repossessing vehicles from people who had attempted suicide or were caring for sick relatives.
The UK financial regulator, the Financial Conduct Authority (FCA), said 110,000 customers had suffered detriment because of the unfair actions of Volkswagen Financial Services (VWFS), which is wholly owned by the German carmaker.
