Uber faces a $26m fine after the ride share company admitted engaging in misleading or deceptive conduct over its cancellation fee warnings and taxi fare estimates.
Under Uber’s policies, people have five minutes from the time a driver has accepted a ride to cancel it without incurring a fee. However, between December 2017 and September 2021, the ride share app warned users who went to cancel a ride that they “may be charged a small fee since your driver is already on their way” even within the five-minute window.
