The traditional handwritten “thank you” letter is no longer the most popular way to express gratitude – with digital methods such as instant messages and emails favoured instead, according to research.
A poll of 2,000 adults found just 9% send a letter of thanks nowadays – a drop of 11% compared to 10 years ago.
Instead, messages via WhatsApp, SMS text, email, and Facebook have become some of the most common ways to show appreciation.