Checking a bag is already a leap of faith, but checking a $368 Beis suitcase feels like tempting fate. One Southwest passenger learned that the hard way after her trendy luggage came off the carousel completely wrecked. This, in turn, kicked off a bureaucratic nightmare.
She allegedly had to surrender the bag, haul her life around in two flimsy duffels, and wait to see if an airline repair shop deemed her suitcase “worthy” of replacement. After all this, a plot twist occurs that possibly means she lucked out in the end.
