Paula Vennells’s appearance at the Post Office Horizon IT inquiry was always going to be a big moment, even if it was overshadowed this week by Rishi Sunak’s decision to call an election. She was the chief executive of the government-owned business from 2012 to 2019, in charge when forensic accountants were hired to look into claims that subpostmasters had been wrongly blamed for errors caused by software – and when that investigation was terminated.
She was the boss when Alan Bates and more than 500 other subpostmasters won £58m in compensation. Since January, when ITV screened its remarkable Mr Bates vs The Post Office drama, Ms Vennells – who is also an ordained priest – has become the face of a scandal in which hundreds of people were wrongly prosecuted and 236 sent to prison.
