The Tamil Nadu Electricity Ombudsman has said that Tangedco’s Consumer Grievance Redressal Forum (CGRF) cannot issue vague orders.
The observation comes in a complaint filed by a Chennai-based consumer R. Shanthi regarding delay in effecting change of tariff category from August 2019. The consumer said she made a similar request to Assistant Engineer Madipakkam on September 9, 2020, but her efforts had not materialized. The moment a complaint with CGRF of Chennai Electricity Distribution Circle/South-I on 8.11.2021, the tariff was changed immediately, she added.
The CGRF has ruled that the grievance of the petitioner has been addressed and the petition is closed. Aggrieved over the order, she moved an appeal before the Ombudsman. The CGRF order has to explicitly discuss in detail the prayer of the appellant and Respondent, N. Kannan, Electricity Ombudsman noted.
