It’s easy to stereotype older adults as tech-averse or novice tech users. Yet a growing number of adults age 60 and older are embracing artificial intelligence, using it for entertainment, planning trips and even accessing health information.
I study how people interact with computers and technology – and specifically, how older adults use voice assistants and AI-powered chatbots like Amazon Alexa and ChatGPT to engage with information. Using AI for health information can be particularly fraught because chatbots can be so helpful in explaining complex medical information, but also risky if users automatically trust the responses they receive.
