I recently purchased a round-trip ticket from Charlotte to Indianapolis, and it cost me around $1,000. The price of airline tickets has gone through the roof. So, many people assume that when they show up for their scheduled flight, they’ll be able to get on board and be on their way. After all, they are paying enough to have that expectation. However, a recent incident with Southwest Airlines has gone viral for all the wrong reasons.
A Nashville woman named Ruby Cosby says she was denied boarding by Southwest after being told she was “too big” to fly without purchasing an additional seat. The incident has sparked outrage online, with critics calling the airline’s updated policy confusing, inconsistent, and even discriminatory. What makes this story especially powerful is how quickly it escalated. If you fly even occasionally, this situation could impact how you book (and how much you pay) moving forward.
