First came the beeping alarms and the dashboard lights warning that something had gone haywire. Then the driver’s side windows suddenly and mysteriously rolled down. Kendall Heiman’s Volkswagen SUV then pulled the scariest stunt of all: It abruptly braked for no reason.
Heiman, a clinical social worker in Lawrence, Kansas, was driving her 15-year-old son to a class on Jan. 5 when her 2021 Atlas Cross Sport went bonkers. The malfunctions turned a normally routine two-mile round trip into a white-knuckle ordeal.
