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Tribune News Service
Tribune News Service
Business
Sriya Reddy

Southwest on the ‘naughty list’? Customers begin search for missing luggage

Rows of unclaimed luggage sat in the corner of Dallas Love Field Airport’s baggage claim on Wednesday as dozens of Dallas residents lined up at the Baggage Service Office hoping to recover lost Christmas gifts and everyday necessities.

After Dallas-based Southwest Airlines canceled thousands of flights since last week’s weather disrupted holiday travel, those impacted have returned home to Dallas only to realize their luggage is stuck elsewhere.

Kelli Domijan is mourning the loss of her husband’s new cowboy boots, which are stuck in St. Louis along with the rest of their bags. She knew better than to pack valuable goods in their checked luggage, but losing Christmas gifts still stings.

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