Angie Pineda, who posts on TikTok as @musclemuffinn, said in a video that has gained 271,400 views that a Best Buy manager would not honor a $100 online price on an open-box pair of headphones that were sitting in the store. She said she had already returned a different pair that same day and came back after seeing the listing for pickup at that location.
Pineda said in the TikTok video that she was “so confused” after the first manager typed on a computer and walked away without saying a word. In her caption, she wrote that she had been “so nice to the manager, so when he walked away I was genuinely so confused bc wtf.” She tagged Best Buy and added that it was “literally the only time I’ve ever experienced something like this in my LIFEEEEE.”