A mum and her three children were left living in a council house with a gaping hole in the roof.
Kirsty Amos said she's had to have the heating on constantly as the property in North Shields was so cold. The 35-year-old said the hole in the roof was so big that somebody could climb through it.
She had to buy an electric heater for each of her children's bedrooms and use a pan to collect the rain which was dripping into her eldest son's room through the loft hatch.
