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TechRadar
TechRadar
Craig Hale

ServiceNow looks to take on Salesforce with its new AI agent-infused CRM

Customer service 3D manager concept. AI assistance headphone call center.

  • ServiceNow is adding agentic AI to its CRM platform
  • The company criticized the market for being "outdated" and "overbuilt"
  • AI agents promise contextually-aware resolutions for happier customers
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