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Evening Standard

Vicky Shaw

Regulator must show its teeth over some practices by insurers, says Which?

Which FCA Insurance

The City regulator is being urged by Which? to crack down on some practices by insurers.

The consumer group raised concerns that some firms could be failing to meet their obligations under the Financial Conduct Authority (FCA)’s Consumer Duty, which requires firms to focus on customer outcomes by putting themselves in customers’ shoes and pro-actively take action.

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