Airlines are currently implementing major changes in their services and one of the newest policies is causing heated discussions among passengers. Southwest Airlines, a leading low-cost airline in the United States, was known as the friendliest air carrier for plus-size passengers because its 'Customer of Size' rules have been generous.
However, that reputation is about to change after the airline announced it will revamp its seating policy and implement a new one, which is expected to take effect on 27 January 2026. Under the update, travellers who cannot fit within the boundaries of a single seat's armrests will be required to buy another ticket for a second seat at the time of booking, a move critics are calling a 'massive blow'.
