A district consumer commission in Himachal Pradesh has directed Paytm to refund the amount of a cancelled flight ticket to a customer, along with compensation and litigation costs, holding that the company failed to ensure the refund reached the passenger even after the airline had transferred the money to the platform, reported TOI.
The Bilaspur District Consumer Disputes Redressal Commission, in its July 18 order, held Paytm liable for deficiency in service and dismissed the complaint against the airline.
