A third of people in the UK would rather do all their banking in person, a survey has found, amid a swathe of new branch closures from high-street lenders who say in-person services are not being used. People still want to go into their local bank branch to seek human advice amid cost-of-living pressures, despite increasingly being able to do so digitally, the survey found.
While 44% of over-55s said they would rather visit a branch, the survey found it is not just the older generations who are hesitant to fully switch to mobile banking. A fifth of 18 to 34-year-olds said they prefer to do all their banking in person, according to the survey of more than 2,400 banking customers by professional services company Accenture.
Meanwhile, more cash was handled by the Post Office in March than any month since last September, excluding Christmas when withdrawals are usually at their highest. New figures from the company showed cash deposits and withdrawals over the counter reached £3.29 billion during the month, across its 11,500 branches.
