NZXT's once-hyped PC rental service is headed to federal court. The Flex program, first launched in 2024 as a monthly gaming rig subscription, promised affordability for players who couldn't stomach the up-front cost of a multi-thousand-dollar build. But just a year later, amid mounting customer complaints and an exposé by Gamers Nexus, NZXT and its rental partner Fragile are being sued under the same statute used to fight organized crime.
Filed on August 5 in the Northern District of California, Burns v. Fragile, Inc. names both NZXT and its lesser-known partner, Fragile, Inc., as defendants. The three plaintiffs — Jacob Burns, Jonathan Moulton, and Steven Zou — have brought the case under a civil RICO cause of action, a statute typically associated with long-running fraud or conspiracy claims. According to the suit, "NZXT and Fragile conspired to defraud consumers through gross misrepresentations and illegal business practices."
