Some of Best Buy's elderly customers who rely on the company's Jitterbug phones found themselves without cellphone service at the start of the year following changes to the mobile network the phones relied on.
The issues have led to numerous complaints on social media, with customers worried about being able to reach their loved ones and seniors potentially being left without a reliable form of communication during an emergency.
According to the Minnesota-based electronics retailer, mobile network updates made on Jan. 2 have caused disruptions for some customers who still use the older model Jitterbug Flip phones.
