NatWest customers have been left confused after being charged twice for payment. The glitch has resulted in a lot of people entering their overdrafts.
People who have an account with the banking giant have taken to Twitter to complain. In a complaint to NatWest on Twitter, one person said: “I've had my transactions duplicated which has put me in overdraft and I will have fees if I don't supposedly sort it by 3pm today. I didn't make any same payment twice?”
A message on the NatWest app reads: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should. We’re really sorry for any inconvenience," reports BirminghamLive.
