NatWest has apologised after some customers were accidentally charged twice for direct debit payments following a technical glitch. Some account holders said the error had caused them to move into their overdrafts, which would see them incur additional charges if the problem wasn't solved soon.
A message on the NatWest app read: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should. We’re really sorry for any inconvenience,” The Mirror reported.
In a complaint to NatWest on Twitter, one person said: “I've had my transactions duplicated which has put me in overdraft and I will have fees if I don't supposedly sort it by 3pm today. I didn't make any same payment twice?”
