More than 1,000 complaints have been made to the housing ombudsman from tenants in Greater Manchester in the last five year, new data reveals. The study, from Online Mortgage Advisor, shows that 1,009 referrals were made to the ombudsman from private sector rental tenants from 2016-21.
The data also shows the most commonly complained about issues — with the most likely complaint being ‘property condition’. There were also dishonourable mentions for ‘complaints handling’, ‘tenant behaviour’ and ‘charges’.
Community activists also say the problems are not simply minor repairs going without attention — they can include structural collapse. That’s according to ACORN officer, a community union, Louisa Olympios.
