J.D. Power collects product quality and customer satisfaction data for various industries and consumer products. Known primarily to car shoppers for their initial vehicle quality rankings, it also ranks parts like tires. This week the company published its 2023 survey results and determined that Michelin and Pirelli again rank the highest overall.
The J.D. Power 2023 US Original Equipment Tire Customer Satisfaction Survey measures owner satisfaction based on scores for tire ride, tire wear, traction and handling, and appearance. It's also broken out into vehicle segments, including luxury, passenger car, performance sport, and truck or SUV. Overall satisfaction with original equipment tires increased by five points this year, scoring an average of 799 on a 1,000-point scale.
