McDonald's has been forced to apologise after a Scots customer tucked into a nearly raw burger they had ordered online.
Amy Bamford took to Facebook to post a picture of the 'medium rare' Quarter Pounder with Cheese she ordered through JustEat from the chain's Kirkintilloch branch in East Dunbartonshire.
Sharing the image to warn others, she described the burger as 'rank' and said she knew something was wrong with the meal as soon as she opened the wrapper.
The image appears to show pink meat within the burger after Amy decided to dig deeper into the product to be sure.
She wrote on Facebook: "As if McDonald’s Kirkintilloch has sent out RAW burgers are you actually joking
"Just to let people know upon opening the bun it didn’t look like this it looked cooked on the outside but was really greasy and when I ripped open the burger this is what was in the middle.
"At first glance the burger looked fine but it was pure mushy and greasy and when I tore it open nothing but pure mince."
She also criticised the response from JustEat, who offered her a free meal after she tried to complain.
She wrote: "They told us to contact just eat for our money back and they gave us a code so we could get a free meal I DONT WANT A FREE MEAL."
McDonalds said they are aware of the initial incident and said checks on the calibration of the restaurant's grills were conducted.
They added they are unaware of any other instances of raw food being sent to customers.
A McDonald’s spokesperson said: “We are very sorry to hear about this customer’s experience.
"Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards in order to avoid any imperfections.
"Unfortunately on this occasion, we did not meet these standards. We understand the customer has been liaising with our Customer Services team.”
JustEat has also been contacted for comment.
Don't miss the latest news from around Scotland and beyond - Sign up to our daily newsletter here.
