The long-serving chief executive of United Utilities is to retire early next year, while his successor has been named.
Steve Mogford has led the utilities giant for the last 12 years and will be replaced by the company's customer service and people director, Louise Beardmore.
She will join the boards of United Utilities Group plc and United Utilities Water Ltd as CEO designate on May 1.
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She will lead the creation of the company's PR24 business plan, covering the next five-year regulatory period.
Mr Mogford said: "It has been a real honour to lead such a wonderful team that has succeeded on so many fronts.
"We're acutely aware of the important role we play within our North West community and Louise embodies all of the values to which we aspire.
"With her boundless energy and commitment, I have no doubt she will lead United Utilities to even greater success."
Louise Beardmore added: "I am privileged to have been asked to lead an organisation that cares passionately about the essential service we deliver to seven million people in the North West.
"I look forward to working with the team to ensure we continue to provide the service and results our customers and stakeholders deserve and expect; a business where colleagues are proud to work and an organisation that is recognised as delivering for all communities in our region."
Chairman Sir David Higgins said: "Louise has been at the heart of the company's transition to becoming a leading performer in customer service, operational delivery and employee engagement.
"She was the outstanding candidate in a rigorous selection process including internal and external candidates and the board is delighted she has agreed to lead United Utilities on Steve's retirement next year.
"Her experience, strategic vision and constant customer focus will ensure we build on the significant performance improvements we have achieved under Steve's leadership."
