Infosys Ltd. (NYSE:INFY) has launched the Infosys Customer Experience Suite for Salesforce, Inc. (NYSE:CRM), a set of solutions aimed at helping enterprises scale their digital workforce and improve customer interactions. The suite builds on Infosys’ long-standing collaboration with Salesforce and focuses on its Agentforce offerings for process automation and AI-driven support.
The solutions combine Infosys Topaz, an AI-first platform, with Salesforce’s generative and agentic AI capabilities. They automate service inquiries, sales tasks, and employee support while providing context-aware experiences. Designed to integrate with existing systems, the suite supports real-time decision-making and adheres to ethical and regulatory standards.
