As rising fuel prices and continued supply chain disruptions have pressured retailers and e-commerce brands, many are looking for ways to offset costs. With returns from online sales jumping to 20.8% in 2021, according to data from the National Retail Federation, more retailers are looking to reverse logistics for that solution.
NRF's recent report, Consumer Returns in the Retail Industry 2021, said that $761 billion in merchandise was returned in 2021 overall. For every $1 billion in sales, retailers incur $166 million in costs because of returns. Online returns totaled $218 billion in 2021.
