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The Guardian - UK
The Guardian - UK
Business
Chloë Hamilton

‘I was flabbergasted’: refunds for unused subscriptions may be easier than you think

A man holding a remote control of a smart TV
Citizens Advice estimates unused subscriptions for services such as TV streaming cost consumers £688m in the past year. Photograph: Giuliano Benzin/Getty Images

How many subscription services are you signed up to? It may be more than you think.

According to recent research from Citizens Advice, the amount consumers are spending on “accidental subscriptions” has risen sharply: it estimates unused subscriptions cost us £688m in the past year. The charity found that many of those affected said the subscription “auto-renewed” without their knowledge, or they signed up for a free trial but forgot to cancel later.

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