Southwest Airlines implemented its new ‘customers of size’ policy on January 27, changing how it accommodates fliers who require additional space.
According to the company’s website, plus-size passengers who cannot fit within the armrests of a single seat need to purchase the seat adjacent to theirs, a benefit that had previously been provided at no additional cost.
The development has left the larger-bodied community feeling betrayed, and many are making it clear that Southwest is about to lose them as customers.
