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Daily Mirror
Daily Mirror
National
Sara Odeen-Isbister

Hundreds of passengers stranded in Greece after TUI cancels flight back to UK twice

Hundreds of frustrated travellers due to fly to Belfast are stranded in Greece because their flight has been cancelled two days in a row.

The TUI flight should have taken off from Kos airport at 9.20pm on Saturday evening but was grounded due to "technical difficulties".

TUI representatives told travellers that the replacement flight set to leave on Sunday has been cancelled, meaning passengers will have been waiting 48 hours to return home.

Speaking to Belfast Live, passengers said that after going through security and waiting at the gate for boarding, "over 200 passengers" were escorted by local police back through the airport to collect their luggage and taken to stay in a hotel 45 minutes away.

One holiday-maker from Co Fermanagh said that people are "arguing and angry" at the hotel and families have been left worrying that they don't have enough formula for their babies.

He said: " The airport was tiny and the amount of people was madness, it was rammed and queuing for fast food restaurant was an hour and a half.

"Just want to get home - lots of people complaining."

Are you a TUI passenger who is stranded in Greece? Email webnews@mirror.co.uk

The passengers are stranded on the island of Kos in Greece (Getty Images/iStockphoto)

He continued: "This hotel is now full of passengers going to Belfast and I’ve heard people complaining saying they were meant to be working today but have had to ring work and cancel to say they’re still stuck in Kos.

"I know for me personally it’s quite annoying because you are talking nearly nine hours of travelling from the hotel in Kos to my house in Fermanagh.

"To be fair to TUI they’ve set us up in this hotel with all inclusive so there are mixed emotions between people, some are happy with their free bar but some are angry with not getting home."

Another group of passengers from Northern Ireland waiting to get home said that the delay and uncertainty of the situation has "majorly impacted" them.

They added: "There are several young children here, people are missing work and have been placed into a hotel with substandard rooms, ants in the suitcases, smelly musty rooms.

"Many people have had to contact their employers, unable to give an update of when they will return to work."

They said that they were informed just after 6pm in Greece, they were told there would be no flight this evening with many people unhappy with the quality of the hotel as they said "the rooms are very poor".

A TUI spokesperson said: "We’d like to apologise to customers due to travel on flight TOM1649 from Kos to Belfast which was unable to depart as planned due to operational issues.

"Everyone has been able to stay in their hotels and meals have been provided. We are in touch and will update them with revised travel plans as soon as we can.

"We understand that delays are frustrating and we thank all impacted customers for their patience. Customers on this flight are entitled to compensation in line with regulations and have already been sent information on how to submit a claim."

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