A leader who continues to steer Hull Trains through the most challenging of periods has won national recognition for her ‘selfless and outstanding’ contribution to the UK rail industry.
City-born Louise Mendham, who has just been promoted to become the company’s service delivery director, was triumphant at the National Rail Awards – dubbed the ‘Railway Oscars’. Her dedication throughout the pandemic and work to support the remobilisation after three periods of hibernation was recognised with the Outstanding Personal Contribution Award (Management) accolade.
Judges were unanimous that Louise had gone above and beyond what was expected of her usual duties, with her leadership and tenacity making a lasting difference to colleagues and passengers.
