Whether in retail or aviation or tech or ship-building, when it comes to navigating the future, the human dimension is critical. The rise of generative artificial intelligence (gen AI) doesn’t change that; if anything, it reinforces it.
Leadership starts at the top, but it doesn’t end there. To perform well, I have argued that organizations need to operate something like a factory to produce the leaders it needs at every level, consistently and at scale. Building a leadership factory will help organizations withstand the next disruption—and such disruption is inevitable.
