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Fortune
Fortune
Jacob Carpenter

How can Big Tech help us? Start by providing better customer service

Gergely Orosz Google Amazon Meta
(Credit: Marvin Joseph/The Washington Post via Getty Images)

It’s been a rough week in the major dailies for Big Tech customer service departments.

First, the New York Times’ Tripped Up column put Lyft on blast Thursday for poor communications with a rider who was banned from the app for no apparent reason and couldn’t get an explanation for the decision.

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