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The Independent UK
The Independent UK
Simon Calder

Hotel overbooking: the dark art of predicting ‘no-shows’ and hoping not to ‘walk’ a guest

Precious commodity: a hotel room is a valuable thing - (Charlotte Hindle)

“Any rooms available?,” I asked the friendly staff of a big four-star hotel in central Brussels on Wednesday evening.

“Minus two,” replied the receptionist with a frown. “We’re overbooked.”

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