A city centre hotel boss has hit back after a TripAdvisor reviewer complained of an 'awful experience' due to the bed being 'too hard' and her view was a 'joke'.
The review came from a Julia from Leicester at the four star Scotsman hotel in central Edinburgh. They wrote a long review on TripAdvisor with a number of complaints, including lack of quality and 'uninterested employees'.
The reviewer wrote: "I can not express how disappointed I was with this hotel. I did extensive research as I wanted somewhere nice for my birthday and picked this hotel as it had great reviews and being just under £370 per night for a Delux room with city views my expectations were high. Well what a shock I got. The Bedroom was average at best and certain not deluxe.
