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The Guardian - UK
The Guardian - UK
Business
Rupert Jones

HMRC under fire for taking more than four months to process tax refunds

HM logos seen on official tax letters
It is understood that some of the HMRC staff working on PAYE refunds have been taking part in industrial action. Photograph: Ascannio/Alamy

HM Revenue and Customs has come under fire for taking more than four months to process tax refunds owed to some individuals and businesses that accountants say used to take a maximum of a few weeks.

The reported delays coincide with anger over a separate HMRC announcement that it is shutting a free-to-use online filing service used by some small businesses.

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