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AAP
AAP
Alex Mitchell

Health insurer fined for rejecting partial procedures

Bupa Gina CassGottlieb Insurance ACCC
Health insurer Bupa says it is deeply sorry for failing customers and has agreed to pay a $35m fine. (Paul Miller/AAP PHOTOS)

One of Australia's biggest health insurers admits it incorrectly dealt with loads of claims and left customers thousands of dollars out of pocket.

Bupa says it is "deeply sorry" for the conduct Australia's consumer watchdog found to be misleading and deceptive across more than five years.

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